In the age of social media and an increase in online engagement, your customers’ behaviour is changing. That’s why we have developed Social Response – a package of services designed to provide engagement with customers and the media, both during and out of hours.

Our services can be tailor-made to suit your organisation and we work in partnership with our clients to provide responses to customers across their social media channels, as well as handling media enquiries.

Media enquiries can come in all shapes and sizes – and at all times of the day. They all need expert handling and to be answered accurately and to a deadline. Your ‘right to reply’ on an issue should never be ignored, nor the potential reputational damage from being labelled ‘unavailable for comment.’

Run by our team of experienced former journalists, press officers and media relations experts, our Virtual Press Office ensures our clients’ key messages are delivered in a consistent, timely and always professional manner. This service is available during office hours and there will be a dedicated on-call team available during evenings and weekends.

No organisation is immune from a crisis. Are you ready to respond when the worst happens?

Our expert crisis and press office team offers strategic and practical advice and guidance on the ground when dealing with potentially serious media issues, as well as back-up support to in-house teams.

Our crisis communications workshops can help you plan and prepare as best you can to align with your business continuity plan in the event of a major issue, with a review of your current procedures and tips to help you manage it effectively.

And should a crisis occur, you can trust us to be there, on-hand to help 24/7.

Customer behaviour is changing thanks to the rise of social media and online engagement. Through monitoring our clients’ social media channels and responding to customer enquiries, we can make sure customers will receive a response so issues won’t escalate online. Your reputation is protected and no one feels frustrated by being ignored. We offer this service out of hours too, starting from 7am until 11pm.

Creating a long-term Social Media & Digital Strategy is a worthwhile investment for any organisation, but where do you begin?

Our bespoke Social Media & Digital Comms Training Workshops are a fantastic opportunity to establish where your organisation currently sits in the social media landscape, where you want to be and why, and how to get there.

Ultimately, we’ll help you identify social media opportunities relevant to your organisation, ensuring that when your social media strategy is in place, you’ll be heading in the right direction.

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Any successful communications activity is based on understanding what your audiences are saying – monitoring sees the tree, listening sees the forest.

It is vital, therefore, to listen to what your audiences are saying. This principle can be applied to  successful digital engagement. We use sophisticated listening tools that track and analyse thousands of online conversations on topics which can be broken down by country, city region or other local areas of interest.

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To contact us about Social Response and find out what we can do for you, simply fill out the below form